Following a recent announcement that Thames Water are introducing a hose pipe ban as of 24th August, I wanted to reach out and update you on the finer details behind this in relation to Priority Service Customers.
From Wednesday 24 August, we’re bringing in a hosepipe ban (also known as a Temporary Use Ban) for all customers we supply water to, even if we don't bill you directly. The ban applies to hosepipes, and anything attached to them, like sprinklers and jet washers. However we know some people have restricted mobility which will make using a watering can or bucket instead tricky. I hope the following information helps you support any of your service users with concerns:
If you’re a Blue Badge holder or are on our Priority Services Register for any of the circumstances listed below, you can still use a hose for:
Watering your garden/allotment and plants
Cleaning your vehicles
Cleaning windows, walls, paths, patios or other artificial outdoor surfaces like artificial grass
Filling or maintaining a domestic pond
Any of the following circumstances will qualify for an exemption:
Chronic or serious illness
Dementia or cognitive impairment
Physical impairment
Restricted hand movement
Blind
Unable to answer the door
Recovering after returning from hospital
You use medical equipment which includes:
Dialysis, feeding pump and/or automated medication
Stair lift, hoist or electric bed
Nebuliser or apnoea monitor
Heart, lung or ventilator machine
Oxygen concentrator
Our website has the full details that can be found here
Any of your service users who aren’t already registered, especially for any of the above conditions should do and they can do that here
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